Returns and Refund policy

At REDBUILD, we strive to provide you with high-quality products and exceptional customer service. We understand that sometimes circumstances may arise where you may need to return a product. Please review our Returns and Refund Policy below for details on the return process.

1. Return Eligibility: We accept returns within 7 days from the date of delivery only in the following cases:

• Wrong Product Received: If you receive a product different from the one you ordered, please contact our customer service within 7 days of delivery to initiate the return process.
• Damaged Product Received: If you receive a product that is damaged or defective, please contact our customer service within 7 days of delivery to initiate the return process.

2. Return Process: To initiate a return, please follow these steps:

• Contact our customer service team within 7 days of receiving the product, either by phone or email, to inform them about the issue and your intention to return the product.
• Provide your order details, including the order number, your name, and contact information.
• Our customer service team will guide you on the return process and provide you with the necessary instructions and address for the return.
• Ensure that the product is unused, in its original packaging, and includes all accessories, manuals, and any other items that came with it.
• Pack the product securely to prevent damage during the return shipping process.
• Ship the product back to us using a reputable courier service with a tracking option. You will be responsible for the shipping costs incurred during the return, unless otherwise agreed upon with our customer service team.

3. Refund Process: Once we receive the returned product and verify its eligibility, we will process the refund. The refund will be issued using the original payment method used for the purchase. Please note the following:

• We will refund the cost of the product, excluding any shipping or handling charges.
• Refunds may take several business days to appear in your account, depending on your bank or payment provider.
• In case of a wrong product received, we will arrange for the correct product to be shipped to you, or provide a refund if the correct product is not available.

4. Non-Eligible Returns: Returns outside the specified 7-day return period or for reasons other than receiving a wrong or damaged product will not be accepted. We do not accept returns for reasons such as change of mind or incorrect product selection.

5. Customer Responsibility: Please ensure that you carefully inspect the product upon delivery. If you notice any damage or discrepancy, please report it to our customer service team within 7 days. Failure to report any issues within this timeframe may result in the return request being denied.

6. Contact Us: If you have any questions or concerns regarding our Returns and Refund Policy, please contact our customer service team using the information provided on our Contact Us page.